Key Takeaway
A clear question description should include objectives, phenomena and attempted steps. For example, "will to save a group of target companies but the current page does not see the corresponding entrance" is easier to understand than "member cannot use". Whether consulting product support or learning methods, first reduce the problem to specific tasks, can be reduced to ask back.
Context & Preparation
Product operating problems first describe the version and page where it is, then describe different results than expected. Required screens may be provided, but should cover non-related contacts, customer details and personal information. Do not send the account password or verification code. When it is necessary to verify its own operation, it is completed by itself according to the formal process, without sharing evidence replacing the problem.
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Action Steps
Customer research issues provide the product and target buyer background. Describe which keywords are used, why you think the results don’t match, and select several representative samples. Send only a very long list, the consultant is difficult to judge what you really want to solve; Explain the basis for choosing to discuss the image, vocabulary or artificial verification which element needs to be modified.
What to Measure
News issues need to be submitted. Introducing the public responsibilities of the contact person, why to contact, the content sent and the next step you want to advance. Don’t ask just one phrase, because when you get away from the customer background, the phrase is smooth and may not be business-related. When involving private communications, delete information that is not related to analysis.
Review & Improve
If you have tried to deal with it, briefly list the steps and results. This can avoid repeated recommendations and find out whether certain changes are related to previous operations. After receiving a response, confirm if the original task has been solved; If the problem is only temporarily removed, it should be continued to record unclear parts and not equal the answer to the solved.
Practical Exercise
It is recommended to create a problem list when studying more than 40 courses, classified according to operation, location, communication and management. The appropriate channels are selected by LE MAO Consulting based on this range of services. The more specific the problem, the more information is needed, the easier it is for support to focus on the real cause, and the experience that can be reused after one solution process.
Further Reference: Official LinkedIn Product Information. This article offers practical business guidance. Product access, limits and interfaces are subject to current official information.
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